FAQs

frequently asked questions

DO YOU PERSONALIZE / MONOGRAM?


Yes, we can personalize / monogram your initial/s onto a product. We use blind deboss stamping or laser engraving.

Kindly note that selected products such as small & medium cord organizers, leather pen caps, keynito, key identifier, zip puller, and other similarly small items, as well as, destash, or sale items are not possible for monogram or laser engraving.

Shipping schedule will be delayed for product/s with blind monograming or laser engraving requests as we need to send the item/s to production for personalization.

Please read the monogramming terms and conditions.




HOW MUCH DOES PERSONALIZATION COST?


1 to 5 characters deboss blind stamping are complimentary. P15 per additional character. 1-2 characters on small items and up to 5 characters on bigger products.

For laser engraving, monogram fee depends on the size and complexity of the monogram. Laser engraving fee starts from P200 for 1cm x 1cm simple laser engraving.




DO YOU OFFER CUSTOM DEBOSSING?


Yes, brass logo die plate fee is chargeable depending on the size and complexity of logo design. Brass logo die plate is reusable and can be kept by client. Our corporate sales team will provide the information upon order.




CAN I CHOOSE A DIFFERENT LOCATION FOR PERSONALIZATION?


We have pre-selected an optimal spot for all our products. For select styles in debossed monogramming, there are alternate locations for you to pick from for your monogram placement.




DO YOU CUSTOMIZE?


We can and we’re excited to create new ideas, but it takes a lot of planning, prototyping, testing and re-prototyping. In this regard, custom products cost higher due to time and prototype materials used before creating the actual product. Custom-made products are cost effective when ordered in bulk.




IS THERE ANY WARRANTY ON CUSTOM PRODUCT?


As we only base on measurements provided by client plus an estimated stitching allowance, YHF Manila is not liable for any mistake on measurements and fitting. Adjustments or repair may be chargeable depending on the complexity of the adjustment. Applicable shipping fees are to be paid by the client.




HOW LONG WILL IT TAKE TO GET MY PACKAGE?


Orders made and paid by 5PM will be shipped the next business day. Orders placed during weekends will be shipped on Monday. Generally, Metro Manila and Cavite orders will take 2-5 business days and provincial orders 5-7 business days upon receiving the payment of your order. Just keep in mind that delivery of orders will have some delays since we are not yet fully operational and working on limited manpower and so as the courier service. You may opt for rider delivery if within Metro Manila or Cavite area for faster shipping.




HOW DO I TRACK MY ORDER?


You will receive an e-mail from us when your order is already scheduled for delivery for the week and estimated delivery dates.

We cannot provide the exact date and time when your order will arrive since we rely on the acceptance of booking deliveries. Once we have a confirmed booking, we will email you the details of the rider and contact number.

For provincial deliveries or regular courier shipping, we will will email you the tracking number provided. Please note that due to the enhanced community quarantine, expect some delays.




DO YOU SHIP WORLDWIDE?


Yes! Kindly email us your complete address including postal code and we will be sending you a formal shipping quote. Shipping options are DHL, FEDEX, and EMS.